Salon Policy
Appointments
Appointments are required. Please arrive on time, and when possible, a few minutes early. We will do our best to accommodate late arrivals; however, appointments more than 15 minutes late cannot be guaranteed. A credit card is required to hold all appointments and support our cancellation and no-show policy.
Booking
Appointments may be booked through the salon’s front desk or our online booking system. Online booking is available to current clients. First-time clients should contact the front desk so we can create a client profile, complete a brief intake questionnaire, and collect credit card information to secure the appointment. Credit card information is not kept on file after the initial appointment.
Cancellations & Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule an appointment. Changes made with less than 24 hours’ notice will be charged 50% of the scheduled service fee. No-shows will be charged the full service fee.
Payment & Refunds
We accept all major credit cards. Gratuities may be paid by cash, credit/debit card, or the Square app. Personal checks are not accepted.
All services are non-refundable. If you are not satisfied with your service, please contact us within 7 days so we can schedule a complimentary adjustment appointment
Children's Policy
We strive to provide a relaxing salon experience for all clients. Because the salon can be active and equipment is in use throughout the space, we ask that children visit only when necessary.
Children under 10 are strongly encouraged not to visit the salon.
Pet Policy
Certified service animals are welcome. To ensure a comfortable experience for all clients, please keep required identification or documentation readily visible during your visit. Emotional support animals may be permitted at the salon’s discretion.